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- All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for Return procedure within 24hours of delivery. The decision to accept returns rests solely with the Kay store Team.
- Once the products are shipped, no returns will be accepted unless the above-mentioned details are true.
- If the customer dislikes the product, it is not eligible for exchange.
- The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact product colour. Sometimes the colours may look different due to the temperature of your monitor and/or device settings.
- Please ensure that products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
- Once the Kay store team decides to accept the request, refund or exchange will take a week.
- Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange requests shall not be entertained.
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